Modulo Operador 1.0

Modulo Operador by Direct Talk is an operator workspace that centralizes customer conversations from multiple channels into one place. It gives agents a unified inbox, context-rich customer profiles, and workflow tools to respond quickly and consistently. Built for support and sales teams, it scales from small teams to enterprise contact centers.

Key features:

• Unified inbox for chat, email, messaging apps, and social channels connected to the Direct Talk platform
• Smart routing and queues based on skills, priority, and workload
• Real-time collaboration with internal notes, conversation transfers, and supervisor assistance
• Canned responses, snippets, and macros to speed up replies and ensure consistency
• Knowledge base lookup and suggested answers when connected to your help content
• Customer timeline with interaction history, tags, and custom fields
• Automation rules, SLAs, and alerts to keep response targets on track
• File sharing, rich media support, and form handling
• Powerful search, filters, and saved views for fast triage
• Dashboards and agent performance metrics for continuous improvement
• Role-based permissions, audit logs, and privacy controls
• Extensibility via APIs and integrations available in the Direct Talk ecosystem

Requirements: An active Direct Talk account with operator permissions.

Outcome: Faster resolutions, more consistent service, and better visibility for agents and supervisors.

Modulo Operador is developed by Direct Talk. The most popular version of this product among our users is 1.0. The names of program executable files are DT.Client.UI.Platform.exe, _DCCB1B5EF81EAEE99A1B67.exe.